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CHP-•••6720
In ProgressHigh propensityNaomi B. · Bend, OR · Cascade Regional Medical
- Client
- Cascade Regional Medical
- Debt type
- Medical
- Original balance
- $3,250.00
- Current balance
- $2,875.00
Propensity & recovery lift
Propensity to pay
91/100
Recovery lift vs baseline
+21.6%
Projected recovery
$2,610.00
Recovery lift by channel
Communications timeline
AI voice agent reached right party — negotiated a 3-payment arrangement
voice · outbound · 18 minutes ago
Consumer replied "call me after 5pm" — routed to voice queue
sms · inbound · 2 hours ago
Statement + secure pay link delivered (opened)
email · outbound · Yesterday
Mini-Miranda + opt-out disclosure sent on first contact
sms · outbound · 2 days ago
Account placed from Cascade Regional Medical — propensity scored 91 (High)
note · system · Dec 11, 2025
Payments
| Date | Amount | Method | Status |
|---|---|---|---|
| Jun 12, 2026 | $375.00 | ACH | Completed |
Notes
Best contact window is early evening; propensity rose 7 pts after inbound SMS.
AI Ops Copilot · 2 hours ago
Consumer amenable to a plan — do not escalate.
D. Okafor · Yesterday