AI Insights

Recovery-lift analytics · Cascade Health Partners

Recovered this quarter

$1.94M

+14.2%vs last month

Recovery lift vs baseline

+18.4%

+3.1%vs last month

Avg propensity score

68 / 100

+2.4%vs last month

Right-party contact rate

41.7%

+5.6%vs last month

Cost per dollar recovered

$0.11

-8.3%vs last month

Promise-to-pay kept rate

73.9%

+4%vs last month

Shift 320 medium-propensity accounts from letter to SMS-first

highRecommendation91% confidence

Accounts scored 55–70 that entered a letter-led sequence are converting 2.3x faster when SMS leads. Re-sequencing the current medium-propensity cohort is projected to pull forward $84K in recoveries this quarter.

+23%projected impact

Re-sequence 320 accounts to SMS-first

Voicemail drop rate spiked 34% on the Summit Imaging portfolio

criticalAnomaly87% confidence

Right-party contact fell sharply on outbound voice for Summit Imaging over the last 48 hours — consistent with a carrier-side spam-label event on the outbound caller ID. Branded caller ID re-registration is recommended.

-34%projected impact

Re-register branded caller ID

Early-evening contact windows outperform mid-day by 27%

mediumTrend82% confidence

Across the portfolio, connects and promise-to-pay rates are materially higher between 5–7pm local time. The model has begun weighting this window; expanding the evening dialer capacity would compound the gain.

+27%projected impact

Expand 5–7pm dialer capacity

Q3 recovery projected at $2.1M — 12% above plan

mediumPrediction78% confidence

At the current propensity-weighted pace, the Cascade Health Partners book is tracking to $2.1M recovered next quarter, 12% ahead of the placement-value plan. Confidence is highest for the high-propensity cohort.

+12%projected impact

Lock the forecast into the client report

Offer a 3-installment plan to the 55–70 propensity band by default

highRecommendation88% confidence

Consumers in this band accept structured plans at 3.1x the rate of lump-sum asks. Making a 3-installment plan the default first offer is projected to lift kept-promise rates without discounting principal.

+31%projected impact

Set 3-installment plan as default offer